Shipping policy

At FemSecrets, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below before placing your order.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, promotions, or holidays, processing times may be slightly longer.

Shipping Destinations

FemSecrets ships both locally and internationally to selected countries.

Shipping availability and delivery times may vary depending on your location.

Delivery Timeframes

Estimated delivery times are as follows:

  • Uganda: 1–5 business days
  • East Africa: 3–10 business days
  • International Orders: 7–21 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on your location and selected shipping method.

Free worldwide shipping is available on orders over $200 USD.

Tracking Information

Where available, tracking information will be provided once your order has been shipped.

Customers are responsible for monitoring their shipment using the tracking details provided.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping fee unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details when placing an order.

FemSecrets is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

Delivery Delays

While we strive to meet estimated delivery times, FemSecrets is not liable for delays caused by:

  • Courier or postal service disruptions
  • Customs clearance procedures
  • Weather conditions
  • Public holidays
  • Natural disasters or events beyond our control

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, FemSecrets is not responsible for lost, stolen, or misplaced packages.

Customers are encouraged to ensure that someone is available to receive deliveries where applicable.

Contact Us

For shipping inquiries, please contact us:

Email: support@femsecrets.com
WhatsApp: +256 763 309 351

By placing an order with FemSecrets, you acknowledge and agree to the terms outlined in this Shipping Policy.